Execute ... Stop preventing sales ... Cut admin ... Boost morale ...
Yes, improving client relationships and managing your cash flow are important to your business. So is service execution. In this issue's feature story, Jeanne Urich and Dave Hofferberth share how the top professional services firms improve service.
Which sales team do you have? Sales prevention or sales success? Have you watched a presentation to see if it pushes away or pulls in its audience? Peter Cohan describes the stunningly awful sales prevention demo and a better alternative.
Many of us face the problem of spending too much time on administrative tasks that barely affect profit. Yet, we know they come with the job. Reading good advice on how to cut admin tasks and boost profit-generating activities. Dread heading to the office? Been there, done that? A reader needs help to turn around a low-morale environment. Share your thoughts.
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Happy reading -- Jack
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