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Feature Story |
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Benchmark
Your Audit Recovery Team Performance
AuditView dashboard makes tracking key benchmarks easier
by Chris Siemasko, VP Product Development and
Strategy, APEX Analytix
We've all heard the old saying "What gets measured gets done."
That quote, often attributed to management gurus like Peter Drucker
or Tom Peters, is actually a paraphrase of Lord Kelvin's famous "If
you cannot measure it, you cannot improve it." Central to the
continuous improvement concept is the idea of developing metrics and
benchmarking historical and current performance against them.
Read more ...
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Editorial Corner |
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Benchmarking audit recovery ... Telecommuting ... Keeping talent
Across the board, A/P and Shared Services operations are holding everyone accountable for performance and benchmarking to keep score. In this month's feature story, you'll learn how you can boost audit recovery, identify process improvements -- and put more money in the bank -- using an online "dashboard" to track key metrics. APEX Analytix expert Chris Siemasko shares details and outlines the payoffs.
One A/P manager faces a tricky situation. Her staff often asks to work from home, and some top-notch workers want to telecommute. See how other readers manage flexible or work-from-home situations. Their real-world suggestions include choosing teleworkers carefully and setting clear performance expectations.
In this issue, an A/P manager is in a tough spot. He doesn't want to lose good people because he cannot give raises. What's your advice on keeping talented people on board? Please share your thoughts. You could win a 256MB MP3 player.
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Complimentary Webinar |
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Listen to APEX's latest webinar:
Sabic
Client Case Study: Using FirstStrike® in a Shared Services Implementation
Register to attend now.
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What's Your Best Advice? |
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Previous Issue's Dilemma:
How do you manage telecommuting?
I
get requests to work from home for various reasons, such as to be
home for a delivery or to let a repair person in. And I have some
really top-notch employees who want to telecommute. I know that
today's technologies let people work from home, but how much time is
reasonable? How do you manage flexible and work-from-home
situations? And how do you avoid "favoritism" claims? Or do you not
allow telecommuting? -- A/P Manager
Read what others had to say.
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This Issue's Dilemma:
How
do you entice employees to stay?
Like most companies, we have not given raises for a while. On the
plus side, we haven't cut salaries or faced layoffs in our
department, either. I realize I'm lucky to have a talented pool of
productive employees who work for me. Rather than wait for someone
to leave for a higher paying job, I want to be proactive to keep my
staff intact. Does the fact we can't give raises doom us?
Or
are there other ways to retain employees?
-- A/P Manager
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Your Personal Balance Sheet : Do more in less time |
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Create the Change : Effective processes for staff management |
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The Numbers Game : Accounting and people management |
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Archive |
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