Previous Issue's Dilemma:
How do I motivate staff to update the vendor master file?
When it comes to reviewing and updating our vendor master file, how can I motivate my staff to be more diligent? Other, higher priority work always needs to get out the door, and without an up-to-date master file, I worry we are at greater risk than we should be. Do you recommend I get tough with them, arrange a special File Maintenance Day or just put one person in charge?
-- Accounts Payable Manager, Chicago